The Dialer does not appear
Confirm the RevSculpt extension is enabled, then reload the Google Sheet. The launcher appears only on a supported Sheet page.
Support
Keep the queue moving.
We’ll help with the rest.
Setup guidance and practical fixes for RevSculpt Dialer teams.
Getting started
Four steps to a ready queue.
- 01Open your Google Sheet
Use the Sheet and exact tab your team plans to call from.
- 02Open RevSculpt Dialer
Select the sculpture mark in the Google Sheets title bar.
- 03Authorize the current file
Complete the Google access step for that Sheet, then return to the same tab.
- 04Confirm column mappings
Map the phone, contact and supporting fields. The queue will keep the Sheet’s row order.
Common fixes
Start with the state you can see.
The Sheet needs access
Select Authorize this Sheet from the Dialer and complete the Google window. Access is granted only to the file you choose.
A prospect is filtered
Check local calling hours, do-not-call state, terminal outcomes, snooze state and the four-hour retry window for no-answer outcomes.
A call cannot start
Keep the warning visible and avoid repeated clicks. RevSculpt stops new calls when account, Sheet, provider or prior-call state cannot be verified safely.
An outcome is still pending
Use the visible retry action. The call outcome remains recoverable until the RevSculpt record and required Sheet update are acknowledged.
Audio is not using the right device
Open Settings, select the microphone and speaker again, then run both local tests before placing a call.
When you contact us
A little context gets you a faster answer.
- 01The exact message shown in the Dialer
- 02Whether it happened before, during or after a call
- 03The browser and operating system you were using
- 04A screenshot with prospect details and phone numbers removed
Protect prospect data.
Do not email credentials, API keys, exported call lists or unredacted personal information.